Customer Service
Daniel, first let me start by saying that you are running a 1st class customer focused business. For that you have earned my allegiance.
This afternoon I received my vane order and to my surprise and delight there was a letter from you. Absolutely an honest letter that shows your/companies passion and beliefs. Many others could learn this golden rule.
I already enjoy shooting your vanes…tried them earlier in the year but am going to make a point to discuss your business beliefs when talking to others.
I do speak to many archers on a weekly basis as I am a staff shooter for a bow company and on an advisory staff for an arrow company. I also build arrows for many individuals. These arrows will now fly with flex fletch on them.
Thanks for taking the time to explain the situation, issues arise in business on a daily basis ( I’m a Sales Operations Manager for a global company).
The true test of any company is one which won’t make excuses but explain and correct the situation to the best of their abilities.
You sir are the gold standard.
Thanks
Dan Grzybowski

Your vanes came through again!!!
This is the third pass through kill that this arrow has been tested. Hope that you enjoy the picture
Charlie Peyton